Retention Specialist

Nevada Corporate Headquarters, Inc. (NCH) has been launching businesses and careers since 1989! We focus on inspiring our employees to provide an excellent customer experience that assists our clients through every step of establishing a successful business. We promote an environment that is fun, energetic, and supportive!

Our growing company is looking for a Retention Specialist to support our sales division where you will be the backbone for our high-performance sales team! Candidates must be professional and excel in a fast-paced work environment while effectively multi-tasking and efficiently handling various priorities

Duties

• Engage in inbound and outbound calls with NCH customers who are considering a change in their services or renewing their services
• Collaborate with sales and customer service management on ideas and tactics to win customers back
• Respond to customer queries and address service complaints in a timely manner
• Analyze customer feedback and develop customer retention
• Explain our products and services and the benefits that come with them

Qualifications:

• Excellent customer service
• Ability to utilize Microsoft Office Products (Excel, Word, and Outlook)
• Interpersonal skills and detail-oriented
• Professional demeanor and conduct
• Problem solving skill sets, be strategic and diplomatic
• Team oriented and able to build positive relationships with customers
• Ability to handle rejection
• Achieve and exceed individual targets
• Basic computer knowledge, including data entry into CRM
• Ability to work onsite Monday through Friday 8am to 5pm
• Familiarity with multi-line phones

Awesome Benefits Include:

• $31,200 Base Salary + Commissions, Spiffs, and Bonuses
• Primary schedule is from 8am-5pm Monday-Friday with occasional Saturday work.
• Fun and exciting team-oriented work environment!
• Fresh leads provided daily (no cold calling)
• Continuous coaching and full support to help you maximize your earning potential
• Opportunities for advancement
• Benefits including paid vacation, sick leave, 401K w/match, health/dental insurance, education assistance

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We Bridge the gap between doing business online and face-to-face. Our customer service team is dedicated in providing you with the resources you need to successfully run your business. Your success is our success.